KACE LAW Solicitors LTD is committed to providing its clients with legal services of the highest quality. Thus, any client who is unhappy with the advice and/or assistance that he(s) receives from the Firm, is entitled to raise their concern with us. A copy of the Firm’s complaints procedure can be obtained upon request at any time of a retainer.

The Firm’s policy is to deal with complaints internally in the first instance as experience has shown that this is the quickest way of achieving a resolution. However, any client who is not satisfied with the Firm’s handling of complaints may be entitled to ask the Legal Ombudsman to look into the complaint.